The insane growth of social media online has nearly dissolved the once-anonymous internet, but what about those who still need to remain discreet about their customer base? Companies that range from Taco Bell to Louis Vuitton have effectively used social marketing and public communication with the customer to grow their brand. Search engines like Google …

Twitter has a new app for music, and I can’t help but think that the site’s desire to Twitter-fy everything has transitioned from amusing into slightly exasperating. As a whole, Twitter seems to be putting it’s fingers into what’s currently trending right now with the social media scene – social music, and talking about what …

More and more businesses are looking into and utilizing what Twitter has to offer them. The overall popularity of micro-blogging continues to grow tremendously. Advertisers and marketers alike are using Twitter the same way they would run their corporate business blog, which is much different than a personal twitter profile and needs to be. Twitter …

Social Care is the New Customer Care: 3 Things Your Business Needs to Know From brand management to online shopping, social media is rapidly changing the way businesses connect with customers. So, what’s the next frontier in the social media revolution? Customer service. Social care is a way for companies to provide enhanced customer service …

Twitter Mistakes With more than 200 million active users (and 500 million total accounts), Twitter bills itself as the “pulse of the planet.” Like any social media tool, it’s easy for businesses to do more harm than good for their brand image when using Twitter. From hashtag campaign disasters to insensitive automated tweets, here is …

When I tell people that I’m a Twitter fanatic, there’s one question they always ask me: “What do you use Twitter for?” They don’t understand why I’m interested in “tweets” from others and what they are doing. Then they proceed to tell me how they don’t have time to tweet every move they make or …